We have a 3-hour return policy, which means you have 3 hours after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unopened, unused, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us within 3 hours of delivery at support@themeathub.com
or call us at +966 54 706 8079.
Please note that returns will need to be sent to the following address:
Prince Abdulrahman Bin Abdulaziz,
Al Murabba, Riyadh 12624, Saudi Arabia
If your return is accepted, we’ll send you instructions on how and where to return the item. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return-related questions at support@themeathub.com
.
Damages and issues
Please inspect your order upon reception and contact us immediately (within 3 hours) if the item is defective, damaged, leaking, missing, or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Due to the nature of our products, we do not accept returns for perishable goods (including fresh meat, poultry, seafood, frozen items, or any food products) once delivered. We also do not accept returns for custom or special orders, sale items, or gift cards.
If you have questions or concerns about a specific item, please contact us at support@themeathub.com
.
Exchanges
We do not offer direct exchanges. If there is an issue with your order, please contact us within 3 hours of delivery, and we will assist you with the best possible resolution.
Refunds
We will notify you once your request has been reviewed and, if applicable, the return has been received and inspected. If approved, refunds will be processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or card issuer to post the refund.
If more than 15 business days have passed since your refund was approved, please contact us at support@themeathub.com
.